• Email Us :
  • sales@xsinfosol.com
  • India Office :
  • +91-120-4978080
customer relationship management services

features of smart CRM : choose your supplier

sla/request escalation : for information

  • SLA Management – Associate end users/customers into service level groups (account types)
  • Business Rules – Create service level related business rules for each service level group
  • Escalation – Auto escalate/re-assign tickets to another person or team
  • Notifications – Auto email notifications (i.e. to a pager/mobile phone) to appropriate Help Desk personnel/management if a ticket is not responded to or closed within the defined time period.
  • Logging/Reporting – Define service level log events as informational, warning or failure allowing report generation on failures and near failures. Generate charts of SLA performance
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