• Email Us :
  • sales@xsinfosol.com
  • India Office :
  • +91-120-4978080
 Help desk Management System

features of smart guard : choose your supplier

automatic email notifications : control how to receive notifications

  • Confirmation Receipt To Customers/End Users/ – an email is sent back to the customer/end user that submitted the request to confirm its receipt.
  • New Request Submissions – Customer support software users can be notified via email of new requests submitted by customers/end users.
  • Re-routing of Requests – Customer Support staff are notified when a request is re-assigned to them.A link in the email takes them right to the request.
  • SLA Failure – when the time to review a request has passed without action, notifications are sent to the appropriate management/supervisory personnel.
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