• Email Us :
  • sales@xsinfosol.com
  • India Office :
  • +91-120-4978060
Multiple Isp Support Software

WHY SMART CRM : quality assured products

Knowledge Base Applications:

  • Capture knowledge critical to supporting your customers
  • Reduce call volumes
  • Efficiently respond to repeat issues
  • Quickly train new call center/support representatives

Customer Support Suite Applications:

  • Web Customer Support Portal
  • Intranet Employee Support Portal
  • Call Center Documentation

Customer Categorisation :

  • Product wise categorisation
  • Revenue wise categorisation
  • Gold,Silver,Platinum categories

Enhance Escalation :

  • Automatic escalation
  • Manual escalation
  • Transfer option
  • Tagging option

MIS reporting :

  • Branch wise
  • Department wise
  • Prioritization
  • Status wise
  • Group wise
  • Tagging option

IVR Integration :

  • On call ticket registration
  • On call acknowledgment
  • On call status check
Call Us
Have question? give us a call +91-120-4978060

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